CustomsClear support

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general

Our software is recommended for any business that exports goods from the UK* into the EU using road transport, or imports (coming soon) goods from the EU into the UK.*

We intend to introduce support for other modes of transport, such as air freight and container-based sea freight in the future, and extend the product for use beyond the EU and UK.* Support for import declarations is coming soon.

*Not currently supporting goods exported from Northern Ireland to the EU

We currently only support the movement of goods between the EU and UK.* We plan to extend our software to cover the rest of the world in the future.

*Not currently supporting goods exported from Northern Ireland to the EU

We currently only support the movement of goods by road transport. We plan to extend our software to include containerised sea freight and air freight in the future.

We've digitised the declaration process so small-to-medium businesses can make declarations independent of customs intermediaries, directly to HMRC

  1. Understand what information you need to make a declaration.
  2. Create your declaration with our simple and intuitive user interface.
  3. Submit your declaration right to HMRC - because CustomsClear is integrated with Customs Declaration Service (CDS), your declaration is sent directly to HMRC.
  4. Manage your declaration - get real-time feedback from HMRC. If you need to amend your declaration or provide more information, our software is designed to help you upload any requested information directly.
  5. Track the progress of your declaration from start to finish.

No, the software is totally online – there’s no need to download anything, simply access the software directly from your web browser.

There's no training required, we provide contextual guidance throughout the declaration process, within the software. If you need extra help, you can contact us via email at customsclear@deloitte.co.uk or call our help desk at 0808 189 4430. We are open Monday to Friday 9am - 5pm (excluding public holidays).

Yes, you can use a web browser on your mobile device.

Access to the software is available 24/7. If you need support using the software, contact our support team via email at customsclear@deloitte.co.uk or call our help desk at 0808 189 4430. We are open 9am - 5pm, Monday to Friday (excluding public holidays).

Yes, access to CustomsClear is not geographically restricted.

No, you do not need a CSP badge to submit declarations with CustomsClear because it connects directly to HMRC's Customs Declaration Service (CDS).

account

The information depends on whether you are making declarations on behalf of a company. View our registration form to see what information we need from you to start the registration process. We will contact you if we need any further details.

Please review our data privacy policy for more information.

From first submitting your completed registration form, please allow up to 5 business days to gain access to CustomsClear.

We currently support a single user per account, we have future plans to support multiple users with different levels of access under a single account.

You are not tied to CustomsClear. You can cancel at any time subject to a 30-day notice prior to your next scheduled monthly payment.

support

You can reset your password using the CustomsClear software by clicking on ‘Forgot your password?’ on the login page.

9am - 5pm, Monday to Friday (excluding public holidays).

You can find guidance created for businesses established in the UK who import into or export out of the EU at https://www.gov.uk/government/collections/import-and-export-procedures

If you need extra help, contact us via email at customsclear@deloitte.co.uk or call our help desk at 0808 189 4430. We are open 9am - 5pm, Monday to Friday (excluding public holidays).

Note: Advice relating to your business is outside of the support CustomsClear provides. For business advice, we can refer you to the Deloitte Global Trade Advisory team – additional costs would be agreed in advance and based on the complexity of your request.

We aim to provide a response within 2 business days of receiving your email. However, there may be exceptions when we take a little longer to respond. We are open Monday to Friday 9am - 5pm (excluding public holidays).

If you are having difficulties accessing CustomsClear, contact us via email at customsclear@deloitte.co.uk and include a description of the issue you're experiencing or call our help desk at 0808 189 4430. We are open 9am - 5pm, Monday to Friday (excluding public holidays).