Our software is recommended for any business that imports or exports goods between the UK* and the EU using road transport.
*Not currently supporting traders moving goods in/out of Northern Ireland
We currently only support the movement of goods by road transport. We plan to extend our software to include containerised sea freight and air freight in the future.
We’ve digitised the declaration process so small-to-medium businesses can make declarations independent of customs intermediaries, directly to HMRC
No, the software is totally online – there’s no need to download anything, simply access the software directly from your web browser.
There’s no training required, we provide contextual guidance throughout the declaration process, within the software. If you need extra help, you can contact us via email at email@example.com or call our help desk at 0808 189 4430. We are open Monday to Friday 9am – 5pm (excluding public holidays).
Yes, you can use a web browser on your mobile device.
Yes, access to CustomsClear is not geographically restricted.
No, you do not need a CSP badge to submit declarations with CustomsClear because it connects directly to HMRC’s Customs Declaration Service (CDS).
The information depends on whether you are making declarations on behalf of a company. View our registration form to see what information we need from you to start the registration process. We will contact you if we need any further details.
From first submitting your completed registration form, please allow up to 5 business days to gain access to CustomsClear.
We currently support a single user per account, we have future plans to support multiple users with different levels of access under a single account.
You are not tied to CustomsClear. You can cancel at any time subject to a 30-day notice prior to your next scheduled monthly payment.
You can reset your password using the CustomsClear software by clicking on ‘Forgot your password?’ on the login page.
9am – 5pm, Monday to Friday (excluding public holidays).
You can find guidance created for businesses established in the UK who import into or export out of the EU at https://www.gov.uk/government/collections/import-and-export-procedures
Note: Advice relating to your business is outside of the support CustomsClear provides. For business advice, we can refer you to the Deloitte Global Trade Advisory team – additional costs would be agreed in advance and based on the complexity of your request.
We aim to provide a response within 2 business days of receiving your email. However, there may be exceptions when we take a little longer to respond. We are open Monday to Friday 9am – 5pm (excluding public holidays).
Once you’re signed up and onboarded to CustomsClear, your 30 days of free access starts.
During that time, you can submit unlimited declarations and access to the CustomClear support team.
At the end of the free 30 days, you will be asked to select a subscription.